FAQs
Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and still need help, please reach out through our Contact Us page.
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Has my order been delivered yet?
All Adoci products are digital, so you will not receive a physical package. Once your payment is confirmed, you will either be redirected to a download page or receive an email with your digital files. Please check your inbox and your SPAM/JUNK folder just in case.
I did not receive my digital download link, what should I do?
If you haven’t received your download email within a few minutes after purchase, please check your SPAM/JUNK folder first. If it is not there, contact us with your order details and we will resend the download link.
Can I return or exchange digital products?
Due to the nature of digital products, all sales are final. We cannot accept returns, exchanges, or issue refunds once the file has been downloaded. However, if you experience issues accessing your files or receive a corrupted file, please contact us within 10 days of purchase and we will ensure you receive a working version.
I purchased the wrong item, can I change it?
Because our products are delivered instantly in digital format, we cannot process cancellations, changes, or exchanges once the purchase is completed. Please review your order carefully before confirming payment.
My download link has expired or I lost my files. Can I get them again?
Yes! If you lose access to your digital files, contact us with your order number and email address. We will resend your files as long as it is within a reasonable time frame after purchase.
How do I access my files?
After purchase, you will receive an email with a secure download link. In most cases, you can also download your products directly from the order confirmation page. If you are unable to access your files, please contact us.
What if I experience technical issues opening my files?
Our products are provided in standard digital formats. If you have trouble opening a file, make sure you have the appropriate software installed on your device. If problems continue, please contact us for assistance.
What are the payment options available?
We accept all major credit and debit cards securely through Stripe, and also accept PayPal payments. If your payment was declined, please double-check your billing details or try another method.
Why didn’t I get a confirmation email?
There’s a good chance our email ended up in your SPAM/JUNK folder. Please check there first. If you still cannot find it, contact us and we will resend your order confirmation and download link.